Got Questions?

ELEVATE is a self-paced online learning platform that supports youth, caregivers, and professionals. It includes lessons and tools to help build life skills, plan for the future, and strengthen safety and stability.

ELEVATE is for:

• Youth (including youth in foster care or other systems)
• Caregivers (foster parents, kinship caregivers, guardians, family supports)
• Professionals (case managers, social workers, educators, providers, and support staff)

No. ELEVATE is not a school, therapy, or crisis service. It is an educational platform that helps people learn skills and strategies for everyday life.

Yes — and also, it’s okay if you’re not. ELEVATE is designed so you can go at your own pace. You can pause, come back later, and take breaks when you need to.

You’ll choose “Register” and create a login. If your state or program uses a code, you may be asked to enter it during sign-up.

Use the “Forgot Password” link on the login screen. You’ll get an email to reset your password. If you don’t see it, check your spam/junk folder.

This usually happens when:

• Your account is not assigned to the right state or audience (youth/caregiver/professional), or
• Your program access is still being activated.

Try this first: 1) Log out 2) Log back in 3) Refresh the page.
If it still doesn’t show, go to the Contact Us page and send a quick message.

Yes. ELEVATE works on phones, tablets, and laptops/desktops. For the best experience, we recommend using Chrome or Safari.

Yes. You can start on one device and continue on another. Just log in with the same account.

It depends on the course. Some lessons are short and can be done in 10–15 minutes. Other courses are longer and may be completed over multiple sessions.
Tip: You don’t have to finish everything in one sitting.

Some courses follow a step-by-step path. Others let you choose what you need most. If a course requires an order, the platform will guide you.

Yes. You can go back and review lessons anytime.

That’s real — and you’re not alone. You can pause the lesson, take a break, return later, or reach out to a trusted adult or support person. If you ever feel unsafe or in danger, call 911. If you are in emotional distress, you can call or text 988 in the U.S.

Reflection responses may be used to help track your progress inside the platform. Depending on how your program is set up, some progress information may be visible to assigned program staff.

We encourage you to share only what feels safe and comfortable. If you have questions about what your local program can view, contact your program lead.

Not always. Some activities are required for completion. Others are optional and meant to help you think. If a question feels too personal, it’s okay to keep it general.

Some courses offer a Certificate of Completion. If your course includes a certificate, you’ll see it listed inside the course.

Usually you must:

• Complete required lessons/activities
• Pass a quiz (if included)
• Finish the course to the end

It depends on your state, agency, and course setup.

• Caregivers: Some states may accept certificates for training credit.
• Professionals: Some trainings may offer CEUs or certificates.

If you need proof for your agency, download the certificate and ask your supervisor/program contact what they accept.

Yes. Contact support through the Contact Us page and include:

• The correct name
• The course name
• The email address on your account

ELEVATE takes privacy seriously. Your information is used to:

• Create your account
• Provide access to the right courses
• Track progress for learning and completion

For full details, see the Terms of Use / Privacy Policy page.

ELEVATE does not need your exact location to work. Some programs are organized by state so we can provide the correct access and support.

Some programs may require your legal name for certificates or records. If you need a different display name for safety or comfort, contact support and we’ll help when possible.

If you see something that feels unsafe or inappropriate:

• Stop engaging
• Take a screenshot (if safe to do so)
• Report it through the Contact Us page

If someone is in immediate danger, call 911.

Best options are Chrome, Safari, or Edge. If something isn’t working, try switching browsers.

Try:

• Refreshing the page
• Closing other tabs
• Turning off “Low Power Mode” on your phone
• Switching to Wi-Fi (if possible)

Try:

• Refreshing the page
• Logging out and logging back in
• Clearing your browser cache (optional)

If it still won’t load, contact support and tell us:

• The course name
• The lesson name
• The device you are using

Some materials may be downloadable. If downloads aren’t available, you can still access lessons anytime by logging in.

We aim to make ELEVATE accessible for different learning needs. If you use screen readers, captions, larger text, or keyboard navigation — and something isn’t working — please contact us. We want to improve.

Go to the Contact Us page to send a message. Include your name, the email used to log in, the course name (if relevant), and a short description of the issue.

We respond as quickly as possible during business days. If your request is urgent and safety-related, contact emergency resources in your area.

ELEVATE is not a crisis service. If you need immediate help:

• Emergency: Call 911
• Crisis support (U.S.): Call/Text 988

Yes. ELEVATE can be offered through state or partner programs. If your organization wants to explore access, use the Contact Us page and select “Partner Inquiry.”

ELEVATE is designed to be low-lift. Depending on your setup, staff may:

• Share the registration link or QR code
• Help users choose the right audience (youth/caregiver/professional)
• Encourage steady progress and completion

Yes. Some partners use ELEVATE as:

• Individual learning
• Group learning with a facilitator
• Hybrid learning (some online, some in person)