What happens after you contact us?
- We respond as soon as possible during business days.
You won’t get in trouble for asking for help — we’re glad you reached out.
Contact Us
We’re here to help. If you have a question, run into a problem, or need support using ELEVATE, you can reach out anytime.
The best way to contact us:
Email: [email protected]
What to include in your message (so we can help faster):
- The email you used to sign in (if you have one)
- Your state (if you know it)
- What you need help with
- If it’s a tech issue: what device you’re using (phone/tablet/computer)
- If it possible, a screenshot of the issue you are experiencing
Common reasons people contact us
If you need urgent help
ELEVATE is not an emergency or crisis service.
If you or someone else is in immediate danger, call 911.
If you are feeling overwhelmed or in emotional distress, call or text 988 (U.S. Suicide & Crisis Lifeline).
Want to look for a quick answer first?
- Visit our FAQ page for common questions about login, courses, and certificates.
