The best way to contact us:

What to include in your message (so we can help faster):

The email you used to sign in (if you have one). Your state (if you know it). What you need help with If it’s a tech issue: what device you’re using (phone/tablet/computer). If it possible, a screenshot of the issue you are experiencing.

Common reasons people contact us

  • If you can't sign in, try the "Forgot Password" link first. If it still doesn't work, email us and tell us what happened.

  • If your account is not assigned to the right state or audience (youth/caregiver/professional). Email us and we will help.

  • If your organization wants to bring ELEVATE to your community, we'd love to connect. Email us with "Partner Inquiry" in the subject line.

If you need urgent help

ELEVATE is not an emergency or crisis service.

If you or someone else is in immediate danger, call 911. If you are feeling overwhelmed or in emotional distress, call or text 988 (U.S. Suicide & Crisis Lifeline).

What happens after you contact us?

We respond as soon as possible during business days. You won’t get in trouble for asking for help — we’re glad you reached out

Want to look for a quick answer first?

Visit our FAQ page for common questions about login, courses, and certificates.
FAQs