ELEVATE FAQ

If you don’t see an answer to your question, visit the Contact Us page and send us a quick message.

  • What is ELEVATE?

    ELEVATE is a self-paced online learning platform that supports youth, caregivers, and professionals. It includes lessons and tools to help build life skills, plan for the future, and strengthen safety and stability.

  • Is ELEVATE a school or therapy program?

    No. ELEVATE is not a school, therapy, or crisis service. It is an educational platform that helps people learn skills and strategies for everyday life.

  • How do I create an account?

    You’ll choose “Sign-Up” and create a login. If your state or program uses a code, you may be asked to enter it during sign-up.

  • I logged in, but I don’t see my courses. What do I do?

    This usually happens when: Your account is not assigned to the right state or audience (youth/caregiver/professional), or Your program access is still being activated. Try this first: 1) Log out 2) Log back in 3) Refresh the page. If it still doesn’t show, go to the Contact Us page and send a quick message.

  • Can I use ELEVATE on my phone?

    Yes. ELEVATE works on phones, tablets, and laptops/desktops. For the best experience, we recommend using Chrome or Safari.

  • How long do courses take?

    It depends on the course. Some lessons are short and can be done in 10–15 minutes. Other courses are longer and may be completed over multiple sessions. Tip: You don’t have to finish everything in one sitting.

  • Do I have to do lessons in order?

    Some courses follow a step-by-step path. Others let you choose what you need most. If a course requires an order, the platform will guide you.

  • Can I repeat a course?

    Yes. You can go back and review lessons anytime.

  • Will ELEVATE tell my case manager what I write in reflections?

    Reflection responses may be used to help track your progress inside the platform. Depending on how your program is set up, some progress information may be visible to assigned program staff. We encourage you to share only what feels safe and comfortable. If you have questions about what your local program can view, contact your program lead.

  • Do I get a certificate?

    Some courses offer a Certificate of Completion. If your course includes a certificate, you’ll see it listed inside the course.

  • Is my information private?

    ELEVATE takes privacy seriously. Your information is used to: Create your account Provide access to the right courses Track progress for learning and completion For full details, see the Terms of Use / Privacy Policy page.

  • Can I download lessons?

    Some materials may be downloadable. If downloads aren’t available, you can still access lessons anytime by logging in.